TERMS OF ACCESS AND PURCHASES IN ITS INTERNET STORE
White Castle is. 1992 – Beauty Shop
INTRODUCTION
This document (together with any document referred to therein) sets out the terms governing the use of this website as well as the purchase of products through this website (hereinafter referred to as the “Terms”).
Please read these Terms, the Cookies Policy, and the Privacy Policy carefully before you start using this website. By using or placing an order through this website, you agree to be bound by these Terms and the Privacy Policy, so if you do not agree, you should not use this website.
We reserve the right to unilaterally modify or renew these terms and conditions of transactions made through our online store. We undertake the obligation to inform the users of any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already placed.
If you have any questions regarding the Terms or the Data Protection Policies you can contact us using the contact form.
PROVIDED INFORMATION & PRODUCTS
1. Who are we?
Our Website (DT) was created and belongs to Stavros Asimakis, owner of the company “White Castle est. 1992 – Beauty Shop “, hereinafter referred to as” us “. The above company is headquartered at 146 Alexandrou Papanastasiou Street (PC 54249 Thessaloniki) and phone +302310 305547 (Contact hours: -. – ……… .. from Monday to Friday), while you can contact us directly and to our email address at whitecastleshop1992@gmail.com
We are committed to the completeness and validity of the information provided on our website, both in terms of the existence of the essential features that are described on a case-by-case basis for each product we have and for the accuracy of the information regarding the information provided by our website. store services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.
2. User obligations
By using this website and/or placing an order through it, you undertake:
a. Use the website only to submit legitimate questions or orders.
b. Do not place false or fraudulent orders. If we reasonably consider that such an order has been placed we have the right to cancel it and inform the competent authorities.
c. Provide us with your correct and accurate e-mail address (e-mail), your e-mail address and/or other contact details. You also agree that we may use this information to contact you if necessary (see the Privacy Policy).
If you do not provide us with all the information we need, we will not be able to promote your order.
By placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.
3. How the Contract is drawn up
To place an order you will be asked to follow the purchase process and press the “Payment Approval” button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is a suggestion from you to us to purchase one or more products. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped (“Shipping Confirmation”). The contract for the purchase of a product between us will be considered concluded only when we send you the Shipping Confirmation.
The Contract will only apply to products whose shipment we have confirmed in the Shipping Confirmation. We are not obliged to supply you with any further products that may be part of your order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.
4. Product Availability
All product orders depend on their availability. In this light, in case of difficulties in supplying or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order. If you do not wish to order such products, we will refund you
with the amount, you may have paid in full.
5. Order Rejection
We reserve the right to withdraw from this website any product at any time and/or to remove or edit any material or content on this website. While we make every effort to process all orders placed with us, there may be exceptional circumstances in which we may have to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to process. at any time in our sole discretion.
We have no responsibility to you or any third party for the withdrawal of any products from this website, as well as for the removal or processing of any material or contents of the website or for the refusal of processing or acceptance of an order after we have sent you the Order.
6. SECURITY
Our store recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol. If there is no activity for 20 minutes, it is automatically disconnected from the members’ area of our online store.
The security of our Online Store is achieved by the following methods:
6.1. Customer Identification
The passwords used for your identification are two: the Password (e-mail or username) and the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal information. Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store of White Castle est. 1992 – Beauty Shop.gr is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation.
6.2. Controlled Access (firewall)
Access to our systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases with confidential data and information of the company.
The system we use first decrypts the information it receives using the same key (predefined when you start connecting to the service) and then processes it. Our systems send you information following the same encryption process. Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption.
Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. When ordering and if the user/customer has logged in with his username and personal password in our online store, all communication between your computer and our systems is encrypted using a 128bits key. That is, every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system.
Our system first decrypts the information it receives using the same key (predefined when you start connecting to the service) and then processes it. Our systems send you information following the same encryption process.
7. PURCHASE OF PRODUCTS
After registering your order you will receive an automated e-mail that will state the details of your order. After processing the order from the online shopping department of White Castle est. 1992 – Beauty Shop.gr, you will receive the second and confirmation e-mail with the products will be sent to you. From this point, the contract between us is concluded.
As your order progresses you will receive a series of automated emails, which will report the progress of the order. These messages refer to the following steps:
Order processing: When your order has been received by a partner of our company who checks it for correctness.
Pricing: The products of the order have been collected and have been sent for shipment to your place.
Canceled: Your order has been canceled after your request or impossible to contact you to confirm.
In case there is a pending issue in your order then a corresponding e-mail will be sent to you. Alternatively, we will contact you on the phones you have given us when registering or registering the order on our site.
There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products are delivered as soon as possible and in any time not exceeding thirty days from the conclusion of the contract.
8. RIGHT OF WITHDRAWAL FOR DISTANCE PURCHASES
8.1. You can easily return the products you have purchased from the online store because you simply changed your mind, within fourteen (14) days of receiving them. You can deliver the products directly to our physical store or send them at your own expense to our physical store. In any case for online orders you can contact our store before returning the products, either by phone (tel: +302310 305547, or by sending an e-mail (e-mail to: whitecastleshop1992@gmail.com). In particular, you have the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:
(i) Within fourteen (14) calendar days from the delivery of the products or their receipt (when you have chosen “collection from the store”) and in case of many goods ordered with one order and delivered separately from the time of receipt and the last , you have the right to withdraw from the sale.
(ii) This withdrawal is unjustified and you must return the product in the exact condition in which you received it. In particular, the returned product must not have been used, must be in excellent condition, as before its sale, in its complete original packaging which must not have any tears or damage, and with all the contents of the original packaging. In addition, in order for the product to be returned, the original purchase document (retail receipt, invoice) must be presented.
(iii) The return of the item is accepted, only if you have previously paid any amount charged to our store for sending the product to you and shipping costs for its return.
(iv) The declaration of withdrawal is exercised in writing by completing the relevant form and sending it a) either to our postal address 146 Alexandrou Papanastasiou 546 Charilaou 542 49, Thessaloniki, b) or to the email address whitecastleshop1992@gmail.com or electronically via the relevant link and we are obliged to confirm in writing the receipt of the withdrawal statement as soon as we receive it.
(v) You are then obliged to return the products within fourteen (14) calendar days from the day you notified the withdrawal to our physical store.
(vi) After the withdrawal statement and the return of the product, we are obliged to return to you the price we received. In case of debit by credit card, once we have received the price from the Bank, we will inform the Bank about the cancellation of the transaction and the Bank will take any action. Following this information, we do not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract concluded between the issuing bank and you. In case you have chosen the option “collection from the store”, the refund to you will be made from our store.
(vii) The refund due to withdrawal will be made no later than fourteen (14) working days from the time we received proven knowledge of your withdrawal.
(viii) Delivery costs are not refundable.
(ix) Product that was sold with an additional gift should be returned
together with the extra gift, otherwise, the value of the gift will be deducted from the refunded amount.
8.2. The right of withdrawal from article 4 § 10 of law 2251/1994, as described above does not apply:
In cases where the price of the products has been paid in our physical store and in addition, the products have been received from it, as the sale is not considered to have been done remotely.
Products that are not suitable for return, for reasons of protection or for reasons of hygiene, and which have been unsealed after delivery, such as personal care items.
Products that have been used or unsealed.
Products tailored to customer needs.
You are responsible for the cost and risk of the products being returned to us as described above.
If you have any questions, you can contact us via our online contact form or by phone at +302310 305547
8.3 Returns of Defective Products
In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect, or by calling us at +302310 305547 and we will give you instructions for further actions.
You can return the product to our physical store or deliver it to the courier company that we will send to your home. You must return the product together with the receipt you received upon delivery of the product.
We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day, we will confirm by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your refund will be made in the same way as the payment at the time of purchase. Your legal rights in accordance with applicable law are not affected.
9. SUPPLIER RESPONSIBILITY AND WARRANTY. SELLER LIABILITY FOR DEFECTS.
The producer of every product you buy is responsible for any damage due to a defect in his product. Any agreement to limit or release the producer from its liability is void. In case of doubt as to the identity of the manufacturer of a product, you purchased from us, please let us know.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information, and material posted on this website are provided “as is” and without any further warranty, except for warranties provided by law. In this light, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any non-compliance that exists at the time of delivery. The products are deemed to comply with the Convention when: a) they conform to the description and quality described by us on this website, b) they are suitable for the purposes for which such products are normally used, and c) have the quality and performance that is normal in products of the same kind and which is reasonably expected.
What is provided in this term does not affect your rights as a consumer or user, nor your right to withdraw from the Contract.
10. CANCELLATION OF ORDER
Without limitation of the Withdrawal provisions of Article 5, the cancellation of the order can be done in the following cases: Before the order is completed, during the electronic ordering process you can “back” and remove the quantities of products from the your cart by clicking the “Remove” button. If the online order has been completed but the product has not been shipped yet you can call +302310 305547 we will undertake the cancellation of your order. After receiving the product, call us at +302310 305547 or contact us via the e-mail form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all the options.
You have the right to cancel an order, under the very specific conditions below:
a. In case the online order (checkout) is not completed, you can cancel the process by pressing the back key in your browser.
b. In case the online order (checkout) has been completed, please contact a representative of our company, so that he can further inform you about the procedure to be followed. Your order can be canceled provided it has not already been processed by the company.
The right to cancel the order does not exist except in the above cases.
All products returned to the store are subject to meticulous quality control. To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue and reserves the right not to accept the change or return of the product in question. The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary for the determination of the nature, characteristics, and function of the goods. We are not responsible and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused by the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics, and function of the goods.
In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping cost of returning the product exceeds the cost of the universal postal service, it is not covered by White Castle est. 1992 – Beauty Shop.gr and charge the customer.
11. ORDER DELAY
Your order may be delayed for the following reasons:
The product has been delayed from being supplied by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, either domestic or international. However, there are cases where an order of ours can be “stuck” at the customs or in its transport, with the result that we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.
The product you ordered has already been removed and is no longer available. In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
In case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because eg your details that you have entered are not properly updated. In any case, the delay does not exceed thirty days from the conclusion of the contract.
10. METHODS OF PAYMENT
Pay on delivery
The products come through the courier and you pay the price at the time of receipt. (COD costs the buyer 1 euro).
Credit card – Debit card – Prepaid card
In collaboration with Alpha Bank. You pay in the bank environment, with absolute security. You will be taken to the Alphabank page when you place your order. We accept all cards (credit, debit and prepaid cards) of Visa, MasterCard, Maestro, Electron, American Express.
Bank account deposit
You can deposit the money for your orders in one of the following bank accounts:
Alpha Bank
IBAN: GR7501408490849002002001497
Account Name: ASIMAKIS STAVROS TOU CHRISTOU
Payment in our store
Collection and payment in cash from our physical store (146 Alexandrou Papanastasiou (PC 54249 Thessaloniki)
11. Final Provisions
Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling, and consumer protection. Any dispute that arises and which stems from the contractual relationship between the COMPANY and the Customer, the competent Courts of Thessaloniki are responsible for resolving it. For out-of-court settlement of the dispute, you can
refer to the competent bodies for out-of-court settlement of consumer disputes, e.g. to the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness, to the Consumer Ombudsman, to the Committees for Amicable Settlement of consumer disputes (article 11 of law 2251/1994) located in the local Municipalities of the country.
The protection provided by the provisions of the law on distance contracts, as well as these terms, is emphasized that it applies to transactions only with natural persons, who are traded for reasons that do not fall within their commercial, craft, business, or free trade activity. If any part of the contract of sale in accordance with these terms proves void or unenforceable by a court decision, the remaining contract will continue to be valid.
